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Dollywood Discussion Thread

P. 796 - Ride closing 10/30 to remove launch and install chain lift!

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That's what a best-in-class park would do. Not ignore 99.5% of posts on social media. Even those comments unrelated to LR - I'm constantly shocked at how little they engage with people on Facebook, it's just not how you do business in 2016. They may be getting record crowds now, but the best long term strategy is to build brand loyalty through customer engagement.

I'm surprised by that as well. I can understand not replying to every LR-related inquiry (although they could just copy and paste the website message), but the total lack of engagement with fans on their Facebook and Twitter pages is bizarre. The *sometimes* legitimate questions posted on their Facebook page are being answered by other park guests/fans. It's the park's official page, not a community page or forum. It's poor customer service, plain and simple, regardless of how you spin it.


I know some of you will argue that most of the questions are easily answered on their website/Google. Yes, there are plenty of stupid people on Facebook and Twitter. But for a park known for its exceptional customer service, the fact that it isn't carried over online is a shame. Social media is a two-way street, and the park should at least reply to some of the messages posted. Who knows what business they could be losing by not answering/responding to guests who may be on the fence about buying a ticket (yes, I know they do not have a problem selling tickets).


Oops, too serious of a response. Derp derp #Itllneveropen puppies memes (Am I doing it right?)

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That's what a best-in-class park would do. Not ignore 99.5% of posts on social media.


I know I said I was leaving but these guys seem to ignore 100% and nobody complains about their customer service. I'm not saying they're right, I'm just saying it's not like Dollywood is the only park to do this. Many parks are completely unresponsive on social media. Not everybody can be Knoebels and do everything right 100% of the time.

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"It'll never open; drinking is the only way to deal with it."





Drinking tea?




Like Guy, he used to believe in Dolly, but that hillbilly Jezebel broke his heart with her filthy lies and sent him on a downward spiral of cheap booze and Shanghai Disneyland updates written in Chinese.


Sad, really.





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