GayCoasterGuy Posted July 31, 2014 Share Posted July 31, 2014 I've lived in Chicagoland all my life and gone to the park as long as I can remember. Those of you who can't see how much worse the operations, customer service, and clientele in the park have gotten over the last few years then you aren't looking hard enough. Unfortunately, that's my experience as well. I have a vivid memory of a ride operator helping my mom find change she lost on the Industrial Revolution (an uncovered himalaya ride that sat directly next to Demon's lift. It was white with red padding ) in 1980. She was going out of her way to be helpful and friendly. What I experienced at Great America in 1980 I can still enjoy if I go to places like Holiday World, Knoebels, even Cedar Point still has a stellar operation. I see so much stuff at the park now where my jaw just drops. After working 3 summers at Cedar Point in the early 90s and one summer at SFOT as an intern... well, it's just hard to believe. The issue is not only with the clientele and employees - I think it goes much deeper than that. There is a very low level of expectation; a whole lot of customer service and general operation/organization *stuff* is completely missing. It's gone; not a part of training or anything. I'll occasionally see an employee do something that requires thought, or make an attempt to do a good job - or go out of his/her way. It must be frustrating trying so hard to do a good job with all that around you. When I see an employee doing a great job or going "above and beyond," I always stop in guest relations to fill out a compliment. There are more and more of the ghetto/YOLO crowd attending the park than ever before. That seemed to get heavy after Batman came in. Did I publicly act-out that annoyingly when I was a kid/teen/20-something? I sure hope not. I was nuts and wild, but I still had respect for other people. A couple years ago, we saw a kid nodded out on dope in the Raging Bull test seat; his friends thought it was funny to leave him there. A few weeks ago a friend and I saw this loud ghetto mom swearing obscenities in the Raging Bull station. Some guy apparently touched her 11 year old inappropriately; the kid was now in tears. You could tell she was crying out of fear after her mom started screaming obscenities and demanding security. Could it get better? Yup. The accused guy (probably teen/early 20s) had a friend with him that kept slapping him in the face, telling him to "shut the f*ck up!" We couldn't get out of there fast enough. Six Flags has asked for this. They have found how to turn a very quick profit at the cost of integrity and service. I was at the park a couple weeks ago and I saw crews moving very quickly - at 9pm at night. The Goliath crew was especially hustling; there were 4 ops checking restraints. I dunno if there is some sort of operational improvement initiative or what, but I hope it lasts. I *love* my home park, but it's hard to go sometimes. It's such a relief to go to places like Holiday World where you are treated with respect and also a respect for your time/money. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now