I'm not a fan of how the park manager addressed the situation.
Are you kidding me? Everything's cool????? How unprofessional. I understand no one was killed but I would think a park manager would have a little more tact about ANY accident on your property.
Agreed. I remember having to hit the E-Stop at Silver Bullet @ KBF due to a guest swimming (Yes. Swimming!!) in the lake to retrieve -You guessed it!- a damn hat!!
I knew the struggle all too well in the years I worked XC @ KBF. We tried the reverse psychology approach a few times: Please pull the lapbar down first before fastening the seat belt. Sad to say it did work.