ok, yes lets blame the guests stupidity on ride operators...so when too many people go through the airgates and the operators have to re-open them then close them again before being able to check restraints its defenitly the operators faults. or when guests don't exit out the platform meaning the train can't be dispatched, meaning the operators have to tell the person to leave the platform its still the fault of the operations department. sorry to go on a rant like that but its not usually the operator's faults. Finally you don't have to wait in line that long, nobody's forcing you too
No offense to you if you work at SFGam, but I agree with Paul. And yes you can blame the stupidity of the guests on the ride operators, well, at least how the ride ops deal with the guests.
When I worked at theme parks you were always told "you have to expect that the guests leave their brain at the front gate." As well they should. They aren't there to know the intricate workings of how a B&M operates, they are there paying good money to assume the ride ops are going to help get them on and off the ride as quickly as efficiently as possible. THAT IS THE RIDE OPS JOB! Some of the guests even purchase upcharge coupons or systems to expedite that process. And when it's obvious that's not happening, they have every right to be upset.
If the employees aren't compensating for the fact that guests aren't expected to go through the park as though they are Albert Einstein then the employees aren't doing their job.
It's really simple. It's up to the ride ops to keep throughput as high as possible, regardless of how stupid some guests might be.
its really not the operators faults that the guests choose to ignore the safety signs/speils given at the entrance, at various points in the queue, in the station, and right before boarding. all the operators can do is correct the actions if they were done incorrectly, and that may take a moment. and it may cause the crew to stack for a moment or so. its not like the operators are trying not to hit intervel or trying to get a low throughput, but dealing with guests sometimes makes that impossible.