If this was Six Flags I'd agree with you however after working 6 years in the park's Ride Operations department, I can tell you first hand that all department supervisors read guest complaints personally and will respond. Will it be resolved overnight? Absolutely not, however it will get the attention it needs.
I do however agree with you that it should have never gotten that bad to begin with. Seeing how the park reads the boards it's probably already being addressed.