Six Flags Great Adventure's Park Staff

[Teacups Make Me Sick]

So, I went to Great Adventure this weekend. No TR...I’m not about to lug a camera around with their new locker policy.

 

However, one thing was apparent while I was there; the park staff was exceptionally friendly.

 

I was grumpy from the increase in food prices (beer, 8.99, *pft*)...Houdini looks like its disappearing, and the looping rocket ship got launched into space.

 

Even with those disappointments, I couldn’t have a bad day with all the positive energy the staff exhibited; it was like being in a new park. I went on Sunday, the park was dead, but they even had the DC and Looney Toon characters out in full force. Even the music was loud and upbeat. When we ate, a manager came up to us to ask us if everything was okay??!! They even left the entrance to El Toro open until 7pm on the nose…even though the park was empty.

 

My question is…if you have gone to Six Flags this year, did you notice the change also? If so, what are they?

 

On a side note: Does anybody know what they are doing to Houdini and what did they do with the Looping Ship?

[larrygator]

The SF turnaround is in full effect this season. I was at SFGAdv on Saturday and this looks a lot closer to the existing management team's vision of customer service.

 

Staff was more attentive and friendly.

 

More security was present, and in front of queues instructing people of the locker policy. Although some of the lockers did not operate properly.

 

Locker policy made for quicker dispatches (now if teens would just learn how to tie their kicks).

 

Many of the "Bring a Friend" free (or discounted) passes in the coupon book are limited to Monday - Friday

[Teacups Make Me Sick]

Locker policy made for quicker dispatches (now if teens would just learn how to tie their kicks).

 

 

Funny you mentioned that...I thought it was kinda strange that people needed to not wear there SNEAKERS onto a ride.

 

I was on line for Guest Services...and I heard some guy (btw, with a killer mullet) bitching about the locker policy....he never had an issue with his loose articles flying away. I guess you cant please everyone.

[cfc]

I noticed that Houdini is no longer on the park's Web site. Too bad--I was hoping to check it out later this month.

[larrygator]

^^good hopefully that mullet head never returns to SFGAdv.

 

I'm sure many more will complain throughout the season. April at SFGAdv tends to bring a much mellower crowd and it seemed like a lot of people were aware (or at least understanding) of the policy.

[Coaster Palooza]

You can always wear this....

Even the ride-op is checking you out!

Looking sharp buddy!

The awesomeness that is Rich!!!

[Teacups Make Me Sick]

^That is a hot look and you can double as a safari tour guide!

 

[saxman47]

This is my first year working at the park, and I can say that their training is REALLY focusing on the guest experience. Smiling, making small talk with guests, and going out of your way to help them are being stressed extensively. I guess I never thought about it, but just having a park employee say "hello" or "how is your day going folks?" can really make a difference in someone's experience.

 

I just completed my training this past weekend, but so far I must say I am very impressed. There are a lot of people at the park who really care about it on a personal level and want it to succeed. My training supervisor was even saying how all you have to do is think of your own family visiting the park. Wouldn't you want them to be impressed by friendly staff and quick service? Then they tell their friends what a great time they had, and the park attracts more and more families who may have written this park off years ago. Personally, I really wish some people would come out and give us a chance again. This is a new era and a new leaf has been turned for Great Adventure.

[ShannonSomerville]

After our trip yesterday,I was really impressed with everything. Keep up the good work!!!

[sfne2005]

^That is a hot look and you can double as a safari tour guide!

 

 

Since when is going to an amusement park a fashion show? I went with functionality and I didn't need a locker all day

[HerBlackWings]

^Can I rent your functionality in the near future? Like, by the pocket...for my Jackie-O Sunglasses?

[packfanlv]

When I was there last year the only problem I had was communication when Kingda Ka broke down. We sat in the line for nearly thirty minutes and no one came to tell us what was going on. Finally when most of the people decided to leave the line the ride started to go again. A simple briefing every few minutes would have been great, instead the operations staff was talking to each other. With that said, the park is beautiful and it sounds like the new training will help with the little things that were getting overlooked on the customer service front. I am a really big Six Flags fan and all of the changes continue to excite me!

[thrillgeek]

I noticed the same thing about the employees at SFDK. It seems they finally got some decent training during the off-season.