It was only when I joined a coaster club that I became aware of the negative feeling to SF parks amongst enthusiasts and only then did I think well yes, the service isn't that great, the ops are not particularly happy people, the parks are not all that well maintained. Was I becoming an enthusiast snob as generally there are many good coasters to be ridden in the SF mix?
Notable exceptions to my lasting impression of SF parks (as I guess I have after all become a bit sniffy about SF) are San Antonio and SF over Texas, where even the staff were friendly. I vote the 'SF Texas' management team should rise to the challenge and take the reins.