I know of no other business/company in the world that invests between 4 and 20 million dollars in a single piece of equipment and then hires less-than-motivated workers at a reduced wage to operate it. Without supervision. And the result of this 'business plan' leads to unhappy guests. Nice. Does that make sense to anyone?
That's not to say that the coaster community probably expects a little more than your average guest, but still...
Also, I think there's a fine line between venting and whining. A different day might lead to different results...