Today I visited the park again after the winter break, and today was a mixed bag of opinions mashed together that I have to talk about it someway.
So the virtual queue system is still in play but single rider and fast pass are also in the mix. If you're early in the park just don't even bother with virtual waiting, take the single rider line and you can still sit together as the masses group before the ride and the park employees can't keep up the scanning fast enough. I got 2 rides on Untamed in about 10 minutes. Also if you're alone there are about three rides that are only accessible with the system (Xpress, Rio Grande, Crazy River) the rest you just jump into single rider queue no problems.
A lot of rides had downtime throughout the day, but for what I can tell most where quickly solved. There is however one ride not open at all, Xpress a train had stalled in one of the corners during morning testing I presume, it was extremely cold for the time of the year with temperatures near freezing point. I was shocked but pleased with the fact almost everything was open didn't expect that yesterday.
Last post I talked about the winter upgrades of this year and they did happen. Happy to say this time it was okay, not good but also could have been way worse. Basically the entire area has been made in Lost Gravity's image continuing the Yellow and Black theme of the ride and the random objects scattered about on the rides. Crazy Rivers actually got some electrical post and pipes added on the station but the old station is still there mostly complete.
End of the day was a complete mess. I bought a parking ticket on-line and when I got to the exit of the car park I was told my ticked was invalid and so I pressed the intercom to get a hold of someone. After having to press that button three times without answering on the other side I decided to call customer services and told them about my problem, when we spoke a second and third car already started to have the same problem, the promised me someone would come and I asked the third driver (second drove away) about the ticket he had, also like me a on-line one, other cars came with tickets bought at the park or gifted or annual passes and they all worked fine. after half an hour I called again as nobody had come, they told me they worked on it and by that time they told me more people already called as by this time a fourth car had arrived with the same problem (also on-line ticket). Already losing patience I waited an additional 15 minutes before a fifth car with the same problem came around and called again this time I was actually starting to lose my cool and told them I waited for 45 minutes and no communications or anything and there where now four cars all with the same problem here and nobody told us anything then to wait. They informed me they opened the exit up to let cars pass and I answers them, I saw for about 2 seconds each time, we couldn't even react to that as we all gave the people who could leave the space to do so. While I had them on the phone a sixth car arrived to add on the growing pile and I asked them if it was so difficult to send somebody over to check on the situation or to just open the exit for a longer period of time so we could all leave. Again they told me somebody would come. 15 minutes later I started to get angry and was about to block the exit till I got help and when I made the move for my fourth call there finally came somebody to help. Keep in mind I had to wait a hour for help here, I cannot say anything good about that, the park did offer compensation with a free ticket so I did get that but again, don't let people wait a hour for a simple fix. I never experienced anything like this before and I hope I never will again.