I just made a trip to IOA/Uni today to get my Annual preferred 2 park pass and the staff seemed to just generally not give a flippin crap about anyone today. I am NOT going to go into details what so ever about the three major things that made my day complete and utter CRAP. Suffice to day the ONLY redeeming factors of the day were my nearly 30 rides on Rockit, and walking around IOA with re-rides on Harry potter (because they kept sending my ride vehicle into the handicapped bay).
About the Que-bots. For all the nay sayer's and people against them. You pay extra for them. You DO wait in a "virtual que" Its a time given. So yes you DO wait in a "line" like other people. So next time you see the guy as you may feel is "skipping " the line. He's not he waited and he paid more than you to do so. He has the privilege of doing it.