wrs28330 Posted February 20, 2006 Posted February 20, 2006 When you visit a park, if you have any completements or concerns to take two minutes at the end of your day and go to Guest Relations and make a written statement. When the management sees a written request, they know that the guest felt very strongly about something, enough to take the time to make a written statement.
ParkTrips Posted February 20, 2006 Posted February 20, 2006 Yes! I totally agree, I can't believe how oriented they are regarding opinions, complaints and suggestons! MUCH moreso than year's past. Very responsive to the people, that's one of the biggest plusses IMO!
Jew Posted February 20, 2006 Posted February 20, 2006 While I agree people should leave feedback if they see something they like/dislike, I don't think the guests should have to leave comments for management to take notice! If Shapiro and Co. are so concerned with how their "improvements" are working with guests, they should put forth the effort to get this information on their own through surveys! Stick survey takers at the character meet and greets, get more people out front, etc.
Meteornotes Posted February 20, 2006 Posted February 20, 2006 ^Agreed. Though these guys do seem to have a background in using a lot of focus groups/marketing surveys, so let's hope they really use a lot of these methods to find out what works/doesn't work, and fine tune their new efforts. I'm still waiting to see if "Clean Safe Fun" actually comes true... dt
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