That's not quiet true. The ride went through a bad patch around 2pm onwards, when it broke down numerous times. The staff told me that both cars were acting up differently. One car was breaking down on the lift hill with regularity (the lift hill would lose power) - and this "nearly" happened on one of our rides as the lift hill shuddered, slowed, but resumed again. And the other car was breaking down in the station, trapping the riders on it refusing to release the harnesses. We witnessed the lift hill breakdown 3 times and the station breakdown once, watching the ride attendants have to pair up to release each harness - one releasing the mechanism from behind, the other from underneath. The ride was closed / evacuated on this occasion.
This did NOT detract from the ride experience or the day at Thorpe - specifically because the staff were so good! Jenny & Hannah particularly so. In fact, I left feedback for them with customer services as I was so impressed with their friendliness and positive attitude.
Thorpe seem to have a very good bunch of workers this year. I am hopeful of a good season for them.