ChadyzGroove

Sorry, but I feel the need to chime in here for a couple of reasons: 1. I don't feel that a "complaint letter" that was sent to Six Flags Guest Relations is the best "first post" for someone on our forums. Just sounds like you're trying to air some dirty laundry and use our forums to get a support group to rally behind you. Sorry, that's not really how we operate. 2. Yesterday was a holiday weekend, one of the busiest times for all parks in the US, and in addition to that they are doing a HUGE push for season passes, did you really not expect the park to be unusually busy and probably not up to par with your other visits? I have seen countless amounts of times where people will go to a park on an insanely busy day, where they knew it the back of their mind it would be packed, but will lash out at the park and complain about everything they can to compensate for their poor judgement of visiting on a typically crowded day. 3. If you've been a long time customer of Six Flags St. Louis for 25 years and you've finally had a "bad day" don't they at least deserve some credit for the other 24 years they've done well? Do you also sent them compliment letters for each time things are great with your visit? 4. I gotta be honest. It really sounds like you're mostly complaining about a couple of long lines due to some mis-communication with the season pass activation and not having the correct cheese or onions for your hot dog. Really??? These are your complaints that make it the "worst theme park visit you've had in 25 years????" Not having onions?!??! Seriously??? What you posted sounds like mostly minor issues that I think the majority of us here would shrug off to just being a busy holiday weekend day and not let it ruin our time at a park. If I was at the receiving end of your letter at Six Flags, I would be rolling my eyes at some of the things you're bringing up as issues. 5. I'd like to think that we are a group of "theme park experts" and anyone who has been visiting theme parks for most of their lives will know that not every visit is a home run. Just like not ever visit we have to a restaurant might be the best we've ever had. Every business on the planet has good days and bad days. I like to encourage people to think about the balance and also take into consideration factors that might change someone's experience. I'm not excusing a bad performance by a park or any other business for that matter, but at least try to have some understanding. It really just sounded like you were here to complain instead of being an active member of our community. That being said, I'd like to welcome you to the forums and hope you'd be an active member here. But I really feel like this post wasn't the best choice for your initial offering to our community. Hopefully your future contributions will be more constructive and look at things from a different perspective before laying down minor complaints as a reason to make posts on the forum. Thanks for your understanding. I guess I mainly posted it because a lot of people have been saying several of the same things and I wanted to echo that I agree with what others are saying. I have been to the park when it was busier and never encountered anything like what I encountered yesterday. Like I said it was far and away my worst visit to any theme park ever. I have sent letters when I have received good service, however I've maybe done that twice in all my years of going to six flags St. Louis.

Hi all, I am a long time lurker in this forum, as well as a long time Six Flags St. Louis visitor. I had to send this to park management today after my terrible experience yesterday. I'm not sure where to begin other than saying yesterday was my worst experience at Six Flags St. Louis, or any theme park for that matter, and I've been going to SFSTL for 25 years. I also has a season pass from 1998-2014 and got sick last year and was able to go and have been planning my wedding this year, but couldn't pass up on the flash sale. To start I knew it was a busy day when we were coming in, but I've waited at much longer lines at the toll booth than what I did yesterday. We get in and I ask if we need to have our passes processed for the dining pass we bought online and they said yes to to season pass processing by thunder river. So my group heads over that way. The start of the line has another employee and we ask the same question stating we bought the dining passes online showed our paperwork and she said yes we did need to go inside to get pass processed. After waiting an hour and 25 minutes we are told we did not need to wait and the dining passes were already on the passes. This was incredibly upsetting as we all waited for no reason at all. Next we went to get our sport bottles and waited 40 minutes to get a sport bottle there were about 30-40 people ahead of us in this line. While some of our group waited in this line I hopped over to the hot dog line hoping to save some time. There were 24 people ahead of me, to get through 24 people it took an hour and half An hour and half to give hot dogs and fries to 24 people. This is incredibly sad. I have worked in Food service before and I have never seen anything so incompetent. My brother was able to leave the soda line, 20 minutes after I got into the hot dog, go to colonnades and get his burger before I got my hot dog. Another thing about the hot dog, I got a chili cheese dog, the picture shows shredded cheese but it came with messy cheese slop. Plus no onions available. We then waited for our friends who went to mooseburger, because they wanted veggie burgers. Afterwords we rode rptentidal wave and then went into the water park. Fairly good experience here. Leaving the water park, my friends went to drop towels and wet clothes of in the car. And I went with my brother and his girlfriend to the go fresh cafe. Well we get there and it was closed. Absolutely ridiculous on a holiday weekend. I waited there for my friends as my brother and his girlfriend went to mooseburger. Over the 25 minutes I sat there, there were so many people who walked by upset that the go fresh cafe was closed as well. We walk over to mooseburger to meet up with my brother and his gf and he has barely moved in line. It was another over 90 minute wait. All in all this was just awful if i did not have a season pass and a dining pass I would never go to six flags again. It was that bad of an experience. This from someone who had a season pass for 17 seasons straight. I can't imagine if this was someone's first visit to our park or had not visited in a few years. Also you need to implement a much better system for refills on sport bottles. I'd recommend freestyle machines with barcode scanners that allow though with unlimited refills to use them. Or just having free drinks like holiday world if the logistics of that can not be worked affordably. "