Hi I am a lurker on another board dedicated to Universal and got some information. Universal has stopped selling express pass for Volcano Bay on line. It sounds like that is not helping the wait times and a big part of the problem implementing it with tapu tapu. The express pass is put on the tapu tapu system and it is probably to much for the system or they didn't account for the volume of guests. However, if you have already purchased them (I have them for July) they will honor them. There is a chance based on capacity that they will sell them in the park.
cfc wrote:It sounds to me like they need to shutdown the "ride reservation" portion of Tapu Tapu and fix it--seems to be more than a simple case of "tweaking."
The problem is that they've likely spent a lot of time and resources training their team members to operate with the system exclusively. Further "tweaking" the system may make more business sense than turning it off and having to retrain everyone, add wait time meters to entrances, and change their marketing strategy.
I won't speculate on which approach they should / are going to take, as it's not my place. But, for better or worse, this is the sort of thing that happens when a park makes an attempt to innovate. It's a gamble.
bobbie68 wrote:Universal has stopped selling express pass for Volcano Bay on line. It sounds like that is not helping the wait times and a big part of the problem implementing it with tapu tapu. The express pass is put on the tapu tapu system and it is probably to much for the system or they didn't account for the volume of guests.
IF that's the case, it's an unfortunate cascade / domino effect. Lines get long, more people buy express passes to skip them, which means lines get longer, then express pass returns take longer because there are more people... Do they set a limit on how many express passes they'll sell in a day?
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The park looks absolutely incredible. That's a shame about the Tapu Tapu, but really, they should have contingencies in place for when it isn't working properly. A good communications plan and contingency operations, like a "standby only" day for the busiest of days, could be a solution. I look at Tapu Tapu as part of the attractions, that may or may not work, like any other aspect of a park.
Congratulations Universal Orlando Resort for creating something really unique and breathtaking.
Great report and photos! Despite the reservation system, I can't help but be discouraged with the super long wait times. Recognize some of that is a byproduct of a busy holiday weekend and attendants still working to maximize efficiency.
The park looks absolutely outstanding! I'm not really a big water park person but THIS is a park I'd definitely want to visit as soon as they work out these issues!
I was at a water park this weekend reflecting on the fact that for me, the worst part about being at a water park is waiting in a slow-moving waterslide line in the sun, barefoot, in a bathing suit, and getting too hot or too cold and completely drying off before then getting plunged into cold water to experience the 30-second slide and going through the process again for the next one. Being able to wait for a slide while relaxing in the water or in the sun somewhere else seems like a great idea in theory, but it sounds like the Tapu Tapu system has not achieved this at all, and actually made things worse. I would definitely not be happy having to wait for one slide (unable to wait for any others) and then having to wait again when I get there. If this works out to eliminate the "unpleasantries" of water park waits, I'll be completely onboard. Until then, I'll hold off on visiting the park.
“If toast always lands butter-side down, and cats always land on their feet, what happens if you strap toast on the back of a cat and drop it?”
The park looks awesome. Theming is great (though I do think they missed an opportunity by not theming the interior of the volcano and leaving it open on the back side so it's just a mass of slides and staircases) and just looks like a great park to explore and spend a full day at. That being said, as everyone else has said, the Tapu Tapu system issues are a major problem (though not terribly surprising). The extreme long waits for the reservations are one thing. But to me the single biggest kicker is having to wait another 30-40 mins in an actual queue. I would consider a 30-40 minute wait for a water slide a long time already, but if you're having to twiddle your thumbs for 4-5 hrs or longer you should be going basically straight on the ride, 5-10 min wait max.
I would guess that as the crowds calm down in general and the system is tweaked, things will improve, but I'd think they'd need to at least entertain the idea of maybe opening up some of the slides to stand-by only so that guests can be waiting in line for one ride while they are virtually in line for the other.
Volcano Bay looks like an amazing water park, but seriously, what were they smoking when they decided to open a brand new water park on Memorial Day weekend with a brand new and untested virtual queue system? They should have at least planned to have the park open in March so they could have worked out the kinks of Tapu Tapu by now.
http://coaster-count.com/userinfo15854.xhtml and http://www.coastercounter.com/805Andrew (I don't count traveling fairs and casinos as parks, and I count Coney Island as one park)[url=http://www.clubtpr.com][img]http://www.clubtpr.com/images/memberbanners/07c56b6e6c57795b5e848cab51dd406e.jpg[/img][/url][url=http://www.clubtpr.com][img]http://www.clubtpr.com/images/memberbanners/4bcb6d715cbe293b80fdfea5d0baf0b0.jpg[/img][/url]
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