Thank you Robb for the kind words, it was great to have you here and we are glad that you enjoyed your stay.
Let me get back to your points.
robbalvey wrote:EDIT: So Europa asked us "Is there anything we an do better?" and even the most perfect resort probably has a few things that you may think "I wonder why they do this?" or "I'm a little surprised by...." and while there really are not many things I can think of, these are a couple of questions/comments since they asked:
1. No "Virtual Queue" option. I get that Europa Park prides themselves on capacity and their queues are some of the fastest I've ever stood in with some of the best operations, but having said that, just about everyone in our group would have been willing to spend 50EUR each to not have to wait 35 minutes for Blue Fire or Silver Star every time they wanted to ride. And the reality is they probably would be out spending money on some of the amazing food while they wait!
It's actually a question of philosophy here at Europa-Park. The Mack family as owners of the park wants every visitor at each day of our season to be able to experience as much as possible of the park in the same way. This is why we continously look into the least possible downtime, the fastest operations, and also into extending the park hours depending on the number of visitors in the park (to just name few items).
We actually like that people tend to forget about the outside world once they got into the park and we think that we would make more people sad and upset when they realise that you get better service when you pay more as if you would make people happy by giving them the chance to buy fast passes.
We know that this is standard in airlines, trains, cars and everywhere in the world, but for the moment we would like to keep this thought within the park.
HOWEVER: At our Horror Nights event we talk about a very different audience and a different concept of rather an event than a classic theme park experience. There we actually sell Fast Passes, but we currently can't imagine to introduce this to the park itself.
robbalvey wrote:2. Speaking of food - The park has some of the best food items we have ever had at the park: Raclette, fresh Crepes, Poffertjies, Gelato, Burrata, Waffles on a Stick, the list goes on and on... and as much as we loved the food, we felt the wait times at many of the food stands took quite a while. Now would we rather wait for freshly made crepes, Raclette right off the grill over pre-made warmed up items? Absolutely! But there were a few times where it seems a bit long.
3. Beverages at more food stands - There were quite a few times we were looking for a "Bottle of soda or water" and found many snack stands that did not sell any drinks at all. A fridge stocked with water, coke, coke zero, sprite, even just a small handful of options would have been nice.
Got it, we will forward these comments to our F&B department.
Thanks for your visit and we look forward to see you soon again!