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Dollywood Discussion Thread

P. 771: Onsite employee housing under construction at Dollywood

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Dollywood is just an OK park with terrible, TERRIBLE customer services.

 

Also, as I said, if the not opening of Lightning Rod was the only issue with this trip, It wouldn't be so bad. This trip to Dollywood was a nightmare since my first attempt to purchase a season pass online.

 

As someones who works with international customers and deals with a payment system that can and will reject international credit cards, I can tell you it's frustrating for all parties but it 100% does not mean I am nor the people of Dollywood are giving you terrible customer service. I have found with any issue minor or frustrating I have had with bookings and various things with Dollywood their staff have always gone above and beyond to fix the issue or be helpful.

 

 

- First the website doesn't take foreign credit cards

- Then you decide to call, and there's only a 1-800 number, so you need to add Skype credits in order to make this call

- The woman on the phone doesn't know why all my 5 credit cards were declined

-They can't process a season pass in 6 easy payments over the phone, nor at the ticket office, Only online.

- You can't message them through their Facebook page

- It takes them 10 days to reply a message sent via their website - which by the way, they still haven't.

 

If that's not terrible customer services, I don't know what is!

I think you are failing to remember dollywood is not an international parl. It's not even a national park. How many people do you think, outside of the US, is clamoring to buy a season pass for them to have an international commerce site? Not once did you mention the people were rude to you or anything of that nature. That would be terrible customer service. I really don't foresee them making any changes to their current system. If you visit the US enough, I would personally suggest getting a US bank account where you can easily transfer your money into and out of to use for said purchases.

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In all seriousness I'm not sure why anyone would invest a significant amount of money to be at the opening of a new ride when you know there's a risk there. We've gone to some opening days (like Fury last year or some rides at our local parks) but only when we can drive and don't have to book anything more than a day or two out.

 

We had thought about going to Dollyood opening day and making the 12 hour drive. I get it, they open a week earlier than most parks and options are limited but now we're going to Williamsburg instead and we'll go to Dollywood later this year. I really don't suggest flying to go to the opening day of a ride or booking in advance. It'll only stress you out. But to be fair even if you did exactly that Dollywood is a killer park. If you haven't been there before you're going to love the place and now you have an excuse to go back (cough... Smoky Mountain Christmas).

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Dollywood is just an OK park with terrible, TERRIBLE customer services.

 

Also, as I said, if the not opening of Lightning Rod was the only issue with this trip, It wouldn't be so bad. This trip to Dollywood was a nightmare since my first attempt to purchase a season pass online.

 

As someones who works with international customers and deals with a payment system that can and will reject international credit cards, I can tell you it's frustrating for all parties but it 100% does not mean I am nor the people of Dollywood are giving you terrible customer service. I have found with any issue minor or frustrating I have had with bookings and various things with Dollywood their staff have always gone above and beyond to fix the issue or be helpful.

 

 

- First the website doesn't take foreign credit cards

- Then you decide to call, and there's only a 1-800 number, so you need to add Skype credits in order to make this call

- The woman on the phone doesn't know why all my 5 credit cards were declined

-They can't process a season pass in 6 easy payments over the phone, nor at the ticket office, Only online.

- You can't message them through their Facebook page

- It takes them 10 days to reply a message sent via their website - which by the way, they still haven't.

 

If that's not terrible customer services, I don't know what is!

I think you are failing to remember dollywood is not an international parl. It's not even a national park. How many people do you think, outside of the US, is clamoring to buy a season pass for them to have an international commerce site? Not once did you mention the people were rude to you or anything of that nature. That would be terrible customer service. I really don't foresee them making any changes to their current system. If you visit the US enough, I would personally suggest getting a US bank account where you can easily transfer your money into and out of to use for said purchases.

 

 

First, the idea of opening a bank account just because Dollywood and it's sister park SDC are not prepared to deal with international customers is just insane. Specially because those were the only 2 parks in the US where I had this issue. Even the smaller parks (and I mean, the really small ones like Quassy or Andretti Thrill Park) are able to process a simple international transaction (Paypal?).

 

 

Second, here's the irony on this situation: I decided to go for the season pass because I realized about 2 weeks ago that Lightning Rod would probably not be open, so I thought it was a good idea to buy the season pass, save some money and have a reason to go back later this year. Dollywood clearly doesn't want my business

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Honestly, situations like this me wonder if, in reality, Busch Gardens' refusal to acknowledge Tempesto actually paid off. I wonder how a park would be received if they, say, pulled the "Apple approach" and announced a brand new ride opening several weeks to a month after the announcement, as opposed to building hype over an entire off-season.

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Mrenata, you may have already explained, but you live in Brazil and are buying a season pass, so I'm assuming you'll be visiting again this year, correct? I'd count your blessings that you're able to make such a long journey twice in one year.

 

*edit* you answered my question while I was typing my original post. I'm still scratching my head as to why, after so much frustration with purchasing the pass online, you didn't just decide to buy it at the park on your first visit.

 

I believe that Dollywood honestly didn't know until today that LR wouldn't be ready for Friday. Unfortunately, the worst part seems to be that they made the announcement after the resort cancellation deadline.

Edited by southpuddle
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Honestly, situations like this me wonder if, in reality, Busch Gardens' refusal to acknowledge Tempesto actually paid off. I wonder how a park would be received if they, say, pulled the "Apple approach" and announced a brand new ride opening several weeks to a month after the announcement, as opposed to building hype over an entire off-season.

Considering that up to a few years ago, that's exactly how every announcement was, I'd say that approach can be quite successful.

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Honestly, situations like this me wonder if, in reality, Busch Gardens' refusal to acknowledge Tempesto actually paid off. I wonder how a park would be received if they, say, pulled the "Apple approach" and announced a brand new ride opening several weeks to a month after the announcement, as opposed to building hype over an entire off-season.

 

This would work IMhO, better than actual opening dates posted.

 

As for building hype - oh, we seem to do that enough ourselves, heh.

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I think - while YES they tried - hoped and prayed it would be ready they should have had "plan B" all along. I agree waiting till a few days out to announce "not gonna happen" was a bit crazy. If there was even a chance of this being "behind" they should have not promoted it as opening on opening day. I wonder if - in the future - this will impact the marketing of all major ride openings. I totally agree that they should have promoted it as "Grand Opening" in late march or April with a firm date. They could have been sure then they would have hit that deadline, but could have also marketed the fact that LR would be in "Preview" when the park opened for the season. They could have clearly told people that the ride MAY be open, or may not - may run the full day, or may have to shut down to make adjustments. This is a "preview" period and like any "show" there might still be tweaking. THAT WAY people could have planned accordingly knowing that if they came in those first two week, there were no guarantees. It seems now like they are gushy to even post a date for fear that they will not make that as well. I think this was poor planning and synergy between the marketing and the planning/construction teams. A lot of "hoping" and maybe even pushing one or the other to make this happen.

 

To beat up on the guy saying it was sloppy is unfair - because like it or not - the timing of it and the way it was worded was a bit sloppy.

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I think - while YES they tried - hoped and prayed it would be ready they should have had "plan B" all along. I agree waiting till a few days out to announce "not gonna happen" was a bit crazy. If there was even a chance of this being "behind" they should have not promoted it as opening on opening day. I wonder if - in the future - this will impact the marketing of all major ride openings. I totally agree that they should have promoted it as "Grand Opening" in late march or April with a firm date. They could have been sure then they would have hit that deadline, but could have also marketed the fact that LR would be in "Preview" when the park opened for the season. They could have clearly told people that the ride MAY be open, or may not - may run the full day, or may have to shut down to make adjustments. This is a "preview" period and like any "show" there might still be tweaking. THAT WAY people could have planned accordingly knowing that if they came in those first two week, there were no guarantees. It seems now like they are gushy to even post a date for fear that they will not make that as well. I think this was poor planning and synergy between the marketing and the planning/construction teams. A lot of "hoping" and maybe even pushing one or the other to make this happen.

 

To beat up on the guy saying it was sloppy is unfair - because like it or not - the timing of it and the way it was worded was a bit sloppy.

 

Maybe there are different degrees of "sloppy" but this was definitely not one of them. Say 2 weeks ago they announced it wasn't gonna be ready. Then 3 days before opening they announced it would be ready. You'd still find people complaining. I guess being optimistic isn't always a good thing.

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Hey, as someone who had bought a plane ticket and put in for time off work to be there this week (for the assumed media event, remeber the park never set a date for the opening) I'm not even mad.

 

We knew the risk of this happening and you role with the punches. After seeing the testing video, how can you even be mad?!

The best part? Now I can wait until later in the season when the water-park is finally open and get to experience that as well!

Win-freaking-Win

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After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

After seeing the testing video, how can you even be mad?!

 

. . . I think I quoted that enough.

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I give up!! Laptop not letting me embed the video however, theres a great new testing video posted a few minutes ago.

 

Who wants to see the first video testing of LR?!?!? Looks like it's running pretty well!

 

[vimeo]

[/vimeo]
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News Flash! I just heard it on the radio.

 

DOLLY IS TOURING!

 

Her first tour in over 20 years.

 

60 cities in the USA and Canada!

 

 

(They're playing Coat of Many Colors right now )

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Who wants to see the first video testing of LR?!?!? Looks like it's running pretty well!

 

[vimeo]

[/vimeo]

 

 

I think I just drooled on myself. This thing flies up that first hill. Much faster than I thought it would, and the drop looks amazing. I can't wait to ride this coaster this summer!!!

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Believe in Dolly. Dolly loves us. My precious! Guylum! Guylum! Tricksy Appalachian! Deceives us she did with her backsy woods charm! No! No! Dolly would never tricks us? Dolly's always been good to us. Sings us to sleep when Thunderhead claps she does. Not Dolly! Dolly means us no harm. Who then? Who wants to hurts us? Guylum! Guylum! Ahhhhhh, I knows who. Must be the fats mountain men from the Rockies. Never likes us they have. Always looking at us. Yes. Yessssss! The mountain men. What to do abouts the mountain men? Guylum! Guylum! I knows. We boils them up, and eats them we will!

 

Yessssssssssssssssssssssssssssssssssssssss!

 

My precious. MY PRECIOUS! My preciousssssssssssssssssssssssss.

2113326311_EvilGuy.jpeg.b1bee8cde5b454602232e5a6cdcd64aa.jpeg

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