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Dollywood Discussion Thread

P. 771: Onsite employee housing under construction at Dollywood

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After riding Maverick last weekend, I am really excited to see this coaster utilize a faster LSM for a launch/lift. As soon as the launch/lift on Maverick starts you know you are in for an action packed ride and you get launched over a 95 degree drop. Seeing this applied to a wooden terrain coaster is gonna be amazing.

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We probably won't see this, but a tunnel up the launch-hill would be kick @$$.

Uhm yea I doubt that haha the theme of this ride (even though we haven't seen the full backstory yet) is riding a hot rod through the foothills of the smokies. Plus zooming through the trees would be a great experience in its self.

that doesen't neccesarily cancel out a tunnel, cars go through tunnels....

 

But yeah, were not gonna see it.

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I agree a tunnel is not going to happen or else we would already know. However, there is a long tunnel through the mountain on the way into Gatlinburg, which is a gateway into the Great Smoky Mountains National Park, so it would have been a cool and very appropriate addition. But really this coaster doesn't need it. It is going to be so awesome just as it is....the quadruple down (and the airtime it promises) is the part I am most excited about. Perhaps this will be the best wooden coaster ever!

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I'm at the park now and this is the most crowded day that I have been here so far this summer. They have made a lot of progress on lightning rod since I was here a few weeks ago. It's kind of hard to tell from the photo that I took but the station is already looking very 1950s.

image.thumb.jpg.33a1097693422ee7c0eaa71113603855.jpg

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I'll tell you one thing that is really ticking me off at Dollywood, and the Thunderhead staff is the worst.. The way they are treating their "No Camera" policy

 

If I hear them announce "You are in copyright infringement to Kodak" one more time I don't know what I'll do but I'll be very unhappy

 

Please note, I don't personally take cameras on any Dollywood ride, they are always announcing it to someone else.. But whenever I hear that I don't "Enjoy Every Moment". There are much friendlier ways to handle this.

 

I have been to several six flags parks, Disney Parks, and even cedar fair parks and while they all have these rules they never announce bull crap like "You are in copyright infringement" they just ask you to put your camera up!! It's a safety issue.

 

1.) You are not in any type of copyright infringement that would hold up in court.. I already asked a lawyer friend.. He said if anything Dollywood announcing that has more grounds for a lawsuit than taking a pic

 

2.) Last night is the second time this season I have heard this announcement on Thunderhead.. Last night, while I was waiting in line, the ride OPs freaked out because someone on the lift hill, in seat 11 pulled out a camera..(yeah the girl checking restraints yelled it to the guy running the coaster in front of everyone ha-ha) They stopped the ride because bc of it and announced over the lift hill speakers "Cameras are not allowed on or at ANY Dollywood attraction. You are in copy infringement of Kodak"

 

Here's my point Dollywood.. Think about how you can take care of this problem while still providing good and honest customer service.. Announce it is a safety issue and not copyright infringement.. What are you going to do? Send someone to jail for taking a photo??? Sue them for copyright infringement?? I mean seriously!!! Pete if your reading this I'd love to hear your answer! Why not announce it is a safety concern?? BTW it has gotten much worse since you have changed camera providers.. If this is a requirement of Kodak you might want to rethink that decision.

 

I hate to say this, but for situations like this you really need to take a few notes from other parks on customer service

 

Sorry this is the end of my rant but when I was waiting in line last night for Thunderhead and heard that announced to the train on the lift hill, it really ruined my afternoon and it wasn't even directed to me.. Ha-ha if I had even had my phone on me I would have posted this message then and there

Edited by dstephe9
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I'm at the park now and this is the most crowded day that I have been here so far this summer. They have made a lot of progress on lightning rod since I was here a few weeks ago. It's kind of hard to tell from the photo that I took but the station is already looking very 1950s.

Wow! Thanks for posting the pic!

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I'm at the park now and this is the most crowded day that I have been here so far this summer. They have made a lot of progress on lightning rod since I was here a few weeks ago. It's kind of hard to tell from the photo that I took but the station is already looking very 1950s.

It is really starting to take shape. Can't wait to go next year!!!

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Here's my point Dollywood.. Think about how you can take care of this problem while still providing good and honest customer service.. Announce it is a safety issue and not copyright infringement.. What are you going to do? Send someone to jail for taking a photo??? Sue them for copyright infringement?? I mean seriously!!! Pete if your reading this I'd love to hear your answer! Why not announce it is a safety concern?? BTW it has gotten much worse since you have changed camera providers.. If this is a requirement of Kodak you might want to rethink that decision.

 

I hate to say this, but for situations like this you really need to take a few notes from other parks on customer service

 

Sorry this is the end of my rant but when I was waiting in line last night for Thunderhead and heard that announced to the train on the lift hill, it really ruined my afternoon and it wasn't even directed to me.. Ha-ha if I had even had my phone on me I would have posted this message then and there

 

I totally get where you are coming from and agree completely. HFEC used to be so good at handing this type of stuff, but they've gotten so big so quickly and almost all the employees from the older schools of thought have fled the company. It's becoming so much more of a stale corporate environment so quickly. The new CEO and most of the management team in Atlanta is more impressed by Six Flags than the chain's own history. This is just one more example in a LONG list of little things that really add up.

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Here's my point Dollywood.. Think about how you can take care of this problem while still providing good and honest customer service.. Announce it is a safety issue and not copyright infringement.. What are you going to do? Send someone to jail for taking a photo??? Sue them for copyright infringement?? I mean seriously!!! Pete if your reading this I'd love to hear your answer! Why not announce it is a safety concern?? BTW it has gotten much worse since you have changed camera providers.. If this is a requirement of Kodak you might want to rethink that decision.

 

I hate to say this, but for situations like this you really need to take a few notes from other parks on customer service

 

Sorry this is the end of my rant but when I was waiting in line last night for Thunderhead and heard that announced to the train on the lift hill, it really ruined my afternoon and it wasn't even directed to me.. Ha-ha if I had even had my phone on me I would have posted this message then and there

 

I totally get where you are coming from and agree completely. HFEC used to be so good at handing this type of stuff, but they've gotten so big so quickly and almost all the employees from the older schools of thought have fled the company. It's becoming so much more of a stale corporate environment so quickly. The new CEO and most of the management team in Atlanta is more impressed by Six Flags than the chain's own history. This is just one more example in a LONG list of little things that really add up.

 

I understand your point about the wording being a little odd, in regards to "copyright infringement of Kodak", but that certainly would not have ruined my day at the park. And the bottom line is that it is against the rules. If people would just obey the rules, there would be no need for the park staff to issue warnings, whether the wording of that warning is about "copyright infringement" or "safety".

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Here's my point Dollywood.. Think about how you can take care of this problem while still providing good and honest customer service.. Announce it is a safety issue and not copyright infringement.. What are you going to do? Send someone to jail for taking a photo??? Sue them for copyright infringement?? I mean seriously!!! Pete if your reading this I'd love to hear your answer! Why not announce it is a safety concern?? BTW it has gotten much worse since you have changed camera providers.. If this is a requirement of Kodak you might want to rethink that decision.

 

I hate to say this, but for situations like this you really need to take a few notes from other parks on customer service

 

Sorry this is the end of my rant but when I was waiting in line last night for Thunderhead and heard that announced to the train on the lift hill, it really ruined my afternoon and it wasn't even directed to me.. Ha-ha if I had even had my phone on me I would have posted this message then and there

 

I totally get where you are coming from and agree completely. HFEC used to be so good at handing this type of stuff, but they've gotten so big so quickly and almost all the employees from the older schools of thought have fled the company. It's becoming so much more of a stale corporate environment so quickly. The new CEO and most of the management team in Atlanta is more impressed by Six Flags than the chain's own history. This is just one more example in a LONG list of little things that really add up.

 

I understand your point about the wording being a little odd, in regards to "copyright infringement of Kodak", but that certainly would not have ruined my day at the park. And the bottom line is that it is against the rules. If people would just obey the rules, there would be no need for the park staff to issue warnings, whether the wording of that warning is about "copyright infringement" or "safety".

When I first heard it earlier in the season it upset me but didn't ruin my day but when I hear it over and over and it feels like they are on a witch hunt for people with cameras, that's when it is annoying and really starts to bother me

 

Overall, it was still a good trip for the most part..

 

Now I might hear it more than others bc when i ride rides I wait until its close to closing and no waits! Ha-ha. I was able to ride Thunderhead several times in a row (BTW while I am complaining why does Dollywood make you get off and walk around even when no ones in line.. Six flags has never done that ha-ha, this is a small complaint but still)

 

Just some tips to help Dollywood with their customer service a little. CS is all about perception lol

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And the bottom line is that it is against the rules. If people would just obey the rules, there would be no need for the park staff to issue warnings, whether the wording of that warning is about "copyright infringement" or "safety".

 

^ This. This a thousand times over. DW and HFEC are very strict on safety rules and whenever you make a general announcement, no one pays attention. So then you ask someone to put their camera away before the train leaves they generally do... then they pull it out on the lift hill, so you announce for them to put it away again, then they do. Then they pull it out again mid-way through the ride.

 

Times that situation by 30 times a day considering everything has to be caught on video by everyone nowadays and you too would be frustrated by it. Then when a guest DOES lose something, it's your fault they did too. You can't win as a ride op in regard to loose articles. You're 'rude' if you don't let them take something then are 'rude' if they lose it and can't shut down to go look for it. Never mind the fact that your loose article could become a flying projectile and seriously hurt someone.

 

Copyright infringement has never been a term i've used in regard to this situation, I just yell at them for breaking rules and disobeying instructions given by a ride attendant (which in essence is breaking two ride safety rules).

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No one is disparaging them for enforcing rules or stating them. It's just a weird, cold, unfriendly way to confront guests by referring to some corporate giant's copyright rights. They used to be more fun with it, telling guests stuff like buzzards will attack the train if they see a camera or whatever. Like he said, it's a perception issue. No one wants to be shouted at about copyrights and corporate entities while they are trying to get away from it all in a highly themed environment.

 

Obviously a lot of guests suck, and I understand the challenges, but the script needs some help here - and in other places around the park. Wild Eagle's operators seem to do well with this kind of stuff.

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No one is disparaging them for enforcing rules or stating them. It's just a weird, cold, unfriendly way to confront guests by referring to some corporate giant's copyright rights. They used to be more fun with it, telling guests stuff like buzzards will attack the train if they see a camera or whatever. Like he said, it's a perception issue. No one wants to be shouted at about copyrights and corporate entities while they are trying to get away from it all in a highly themed environment.

 

Obviously a lot of guests suck, and I understand the challenges, but the script needs some help here - and in other places around the park. Wild Eagle's operators seem to do well with this kind of stuff.

Exactly.. I don't mind them enforcing rules.. It's using terms like copyright rights and stuff as the reason.. That's what bothers and bothered me

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