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Alton Towers Discussion Thread


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Doubt an extra day will make too much of a difference on their views long term.

Wasn't it two? I thought HSE cleared them to open on Saturday, but they remained closed Saturday & Sunday. I dunno, I think I'd be extremely upset if I had made plans to go to Alton Towers for the weekend and was booked into one of their hotels. I just cannot imagine how staying closed when they weren't required to is going to win them that many points with the public. But that's just me.

 

I agree that if you were booked up for this weekend you'd be pretty angry. Given the loss of income to AT that's what makes me think it's a pretty sound basis for keeping it closed.

 

Merlin seem fairly rattled by this. Rightly so given its a serious accident with a flagship ride. Maybe it's over caution, maybe it's for sound logistical reasons. We may never know.

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Just been announced the Park will remain closed for Tomorrow.

 

Given they've had the go ahead to open from the HSE

So, I have to be honest, this seems silly to me. If they have been given the "ok" to open from HSE, doesn't it look WORSE for Alton Towers staying closed? To everyone here I think we know this is not the case, but to the public, it makes it look MORE like maybe there was something seriously wrong at the park and maybe that crazy lady on Sky News had a point? (ugh, I can't believe I just said that!)

 

I don't agree with them staying closed after HSE said they could open. I think that's a dumb move on Merlin's part.

 

I'm with you 100% on that conclusion Robb. We are talking about people who think that there is something seriously wrong and dangerous with a ride that stops in a lifthill when that is the ride working as designed if it "senses something wrong". This might just play into the hands of the scaremongers.

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Regardless of what we think, overall we've no idea how long the 'procedure' writing and publishing process takes. By the time its all been done, it might be a few days, so, if they didn't finish discussing it until Friday it stands to reason they wouldn't open this weekend until the procedures are finalised and staff given training. An organisation this size it might not be a straightforward thing.

 

I know theoretically it would only affect Smiler and perhaps Spinball, but, if their procedure for example said it was OK to operate in manual/maintenance mode with guests on the ride (although I would think this unlikely), this would obviously need to be changed for ALL rides.

 

Wouldn't surprise me one bit if this human error was against procedure in the first place. To me its better they wait to open than open too soon. If there was any risk of another accident now, even if it meant one of the staff making the same error in a very unfortunate set of circumstances, that would have dire consequences in public confidence.

 

The HSE may have given them the go ahead to open, but if they need to change procedures park wide this might explain why they are still closed.

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Regardless of what we think, overall we've no idea how long the 'procedure' writing and publishing process takes. By the time its all been done, it might be a few days, so, if they didn't finish discussing it until Friday it stands to reason they wouldn't open this weekend until the procedures are finalised and staff given training. An organisation this size it might not be a straightforward thing.

You have obviously never worked for a park, have you?

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^Ehm, no, I haven't. Evidently its obvious too, there goes my cover as a super secret non park worker

I'm just saying that you keep debating certain things that some people who have spent most of their lives working in parks are saying, but maybe instead you should be listening based on theirs (and not just my) experience.

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^Its all good, and I would accept never working for a park I would know far less about how things generally work in them. Not really intentionally disagreeing/debating as such, just offering (an uneducated outsiders) thoughts on why things may be the way they are is all.

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Alton Towers Theme Park will re-open at 10am tomorrow, Monday 8th June 2015.

 

Due to the ongoing investigation into the incident on The Smiler last Tuesday, X-Sector will remain closed until further notice.

 

Hopefully X-Sector wont be shut for too long....

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Not sure how much longer this will be the case for, but tickets for tomorrow are still acceptable at Warwick Castle, Thorpe Park, Chessington World of Adventures or LEGOLAND Windsor. Suppose they only announced at 5.30pm today they'd be open, its a bit short notice really so people would probably have already been thinking to go to one of those other parks with their AT tickets.

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Just to clarify a few points re: disappointment for hotel guests over the weekend, as I was booked in for a 2 night stay.

 

Once we checked in we were:

 

- Given a free return stay (2 nights) to use any time in the next 12 months or the option of a full refund

- Free and unlimited use of the waterpark, golf and tree trop quest (new high/low ropes course)

- Free theme park tickets for the future

- Letters of apology

 

This meant that none of the hotel guests over the weekend were left disappointed. All were allowed to stay - and can now come back for free as guests of the resort.

 

The service was second to none and I was very, very impressed indeed.

 

Rides remained closed on Sunday for additional staff training, as far as I can tell.

 

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It's a Win Win WIN for the guests!

 

You say that but I'm pretty sure they would have all preferred the accident didn't happen and their holiday/break was what they planned originally.

 

You can't fault the park on what they have done though, they have managed to make the best they can out of such a terrible and unexpected situation. I am sure they are looking forward to re opening on Monday and for the sake of the staff at least trying to get things back to as normal as they can be after this whole thing.

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I don't know if some of you have seen this video already but I thought I would share it. A woman from Sky News interview the CEO from Merlin Entertainment Nick Varney. He completely keeps his cool and makes him self clear with what he is saying. But the woman is clearly on some sort of power trip, she constantly talks over him and just doesn't understand what he says. I think he did a great job and stayed professional.

 

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