TR: Unbelievable story about queue jumpers at Disneyland

[Rastuso]

Well, we're back from a week long LA trip, TRs to follow.

 

One overall comment that I simply must make now is about the abysmal

state of Disneyland patrons and queue ettiquet. I was amazed at the

amount of line jumping going on there. Not to mention, EASILY, the

worst line incident ever...

 

So, it's our last day at Disneyland, and we want to hit Indiana Jones

early on. So, we get Fast Passes, then split up for a ride on Space

and Pirates. We meet back with FPs ready to go and join the line.

First up, they were making the always big mistake of letting the queue

get back to the point where the exit passes the queue near the

entrance. It's a long straight stretch where a line jumper can jump

into the post Fast Pass checker area to avoid a long wait. So, of

course, 3 young Latino kids jump into the line about 10 people in

front of us. To make it easy, it was 3 boys joining a bunch of girls,

so the culprits were easily identified.

 

My wife, not ready for any crap this early in the day, mentioned it to

a CM about 10 minutes later as we were nearing the safety spiel room.

The CM, to my suprise, told the kids they had to leave. Two of them

immediately start to walk, proving their guilt. The third is more sly

and says he had a Fast Pass, and didn't leave. One very mouthy 13

year old starts saying they had passes, even though the 2 boys had

already started walking away. Tempers flare a bit, and my wife tells

her to shut up. Well, little miss latina bitch didn't like that. She

said "do not tell me to shut up." Well, I had to take that intro, and

I simply say "shut up". To which she replies, nay screams, "f***

you!" I say "shut up" again, and again get a "f*** you" back. This

goes on a few more times, with me figuring the CM would kick this girl

out of the line too, since she was yelling "f*** you" in front of not

only my 8 year old son, but many other young kids around us. The CM

leaves, and goes over the guy controlling the line into the speil room

so I figure he's a lead or something, and he'll toss her.

 

Nope, the girl stays in the line, and rides. She even bitched at the

poor guy at jeep load for about 1 minute, and kept pointing at us, and

we were of course waving, but the CM never looked at us, and said

nothing when I asked him what she said.

 

Now, let's recap. I'm at the happiest place on Earth, I'm 38 years

old, and a 13 year old girl is screaming "f*** you" at me repeatedly

in front of a CM, and nothing is done to her. Not only has Disney

just gone to shit, but society has too. I would have never in a

million years screamed that to some guy my father's age when I

was waiting in line for the Beast oh so many years ago with my friends

in band.

 

I asked to talk to a lead after our ride, but the ride was having

seriuos backup issues after closing one station, so I felt bad getting

his attention at that time, but I noticed the girl who allowed the

cussing to occur. She quickly gave me an exit pass for any ride in

the park (we used it to bypass a 45 minute Matterhorn wait later).

 

I'm still stunned, over 24 hours later, and am sending a formal

complaint to Disney that I expect no answer from. I realize the CM

was barely older than the girl cussing, but there were many kids

around. Now I'm no prude, and my son is clearly aware of this word,

and has heard it uttered by me before, but I'm shocked that at

Disneyland a girl can repeatedly yell "f*** you" in front of a CM and

not get booted from the ride if not the park. Hell, I've witness kids

get booted from my neighborhood pool for it.

 

We witnessed other rampant line cutting all over DL and DCA, and had

another big mixup in the Alice queue on Wednesday that was huge at the

time, but much smaller after the Indy episode. Has Disneyland gone to

hell in general like this? SFMM seemed positively civil in

comparison.

 

Rastus

[shesaidboom]

The line jumper situation really sucks and I can understand why you're frustrated about it, and maybe I'm just being passive here, but I really don't think you guys were right in getting into the "shut up" "f you" argument with the 13 year olds. You didn't really say whether they said anything directly to you guys or if it was just to the CM..but I think I would've went to someone higher up to deal with it rather than get into a yelling match infront of a bunch of kids, especially your own eight year old. That's not really an example I'd want to set. The girl definately wasn't right in swearing at you, and the CM should've done something about it, but there really are other ways to handle it. Anyway, I'm sorry you guys had to deal with that on your vacation and I do hope they get the line jumper situation under control.

[robbalvey]

Jason, you pretty much hit one of the reasons why we no longer have Disneyland annual passes anymore. As much as we like Disney, and although the Disneyland resort is our least favorite of all the Disney resorts, we still "like" the park, but the local patrons over the years have taken a turn for the worst.

 

Sorry you had such a miserable experience, but unfortunately it's not that uncommon at Disneyland, or many of the other So Cal parks lately.

 

--Robb

[Rastuso]

^^ I'm not sure how else you handle an issue while you're in line. When a 13 year old kid is verbally attacking you, what do you do? I couldn't punch her. I couldn't say what I wanted to say in front of my son. I followed up after exiting, and I'm sending a letter to Disney. What else is there to do? Especially when 99% of the people in line will let 1000 people in front of them without saying anything.

-R

[eskater132]

Wow, I've never experienced something like that before, not ever in public! BTW, I've never seen anyone line jump at my home park...

[cfc]

Are you sure you weren't at Kings Dominion? I was waiting to enter KD last year (it was pretty slow getting through the metal detectors that day), and witnessed a very unpleasant shouting match between a guest and KD cast member. Not a great way to start the day.

 

Hearing about an incident like this at DL is pretty distressing; then again, our whole society is going that direction--anything goes as long a) you don't get caught, or b) you can shout or bully your way out of it.

[gnewton34]

^^ I'm not sure how else you handle an issue while you're in line. When a 13 year old kid is verbally attacking you, what do you do? I couldn't punch her. I couldn't say what I wanted to say in front of my son. I followed up after exiting, and I'm sending a letter to Disney. What else is there to do? Especially when 99% of the people in line will let 1000 people in front of them without saying anything.

-R

 

I know! I can't believe at the people that just let them do it and don't say anything at all. I'd have to say something to someone if they jumped in front of me.

[shesaidboom]

^^^^I didn't mean not to say anything, of course you should! The going back and forth "shut up" "f you" thing is what I was referring to. It just seems pointless to argue like that with someone who obviously isn't going to listen to what you have to say. As soon as it turned into that I would've just left it to the CM and followed it up later like you're doing. That's all you can really do. Again, I'm sorry you guys had such a negative experience.

[Vekoma Fan Boy]

She

said "do not tell me to shut up." Well, I had to take that intro, and

I simply say "shut up". To which she replies, nay screams, "f***

you!" I say "shut up" again, and again get a "f*** you" back. This

goes on a few more times, with me figuring the CM would kick this girl

out of the line too, since she was yelling "f*** you" in front of not

only my 8 year old son, but many other young kids around us.

 

Sounds just about right for many girls in MA. Not all but many. They think they're Queen b*tch of the world. Hence why there are alot of single kids here. And yeah us "normal" kids been working on a solution to this argument, but to no avail. As soon as we find it I'll get back to you.

[307]

^^^^I didn't mean not to say anything, of course you should! The going back and forth "shut up" "f you" thing is what I was referring to. It just seems pointless to argue like that with someone who obviously isn't going to listen to what you have to say. As soon as it turned into that I would've just left it to the CM and followed it up later like you're doing. That's all you can really do. Again, I'm sorry you guys had such a negative experience.

SHUT UP!!!

[shesaidboom]

SHUT UP!!!

F YOU!!!

[YoshiFan]

I witnessed something similar at Dorney last October. The difference is Dorney handled it in a proper manner.

 

I was in line for Dominator and there were 6 teenage girls ahead of me. A mother and her son cut the line to join that group of teenagers. Another mother from another group in line was furious and went to the front to tell the ride grouper that they cut the line and that the person who cut the line hit her. The person who cut got angry and started cursing at the other woman and claimed that if she would have hit the other woman "you would have known it." She said it wasn't cutting because her group was in line and that she did not hit her. The other woman said she elbowed her to get past her in line.

 

Then the woman who cut starts yelling at the grouper because he said it is line cutting. Security was called and there within a few minutes. 4 guards showed up. The family who had said the others cut left the line because they were fusturated and security got the whole group in front of me, the 6 teenagers, the mother and son to leave the line. The teeangers and mother are cursing and another mother in line says to them "I don't appreceiate the language you are using in front of my kids" One of the teenagers says to her "Shut the **** up." Security saw and heard this and then escorted the entire group out of line and out of the park.

[Xtreme-me]

Yeah, I totally Understand what you mean and your frustration. Actually, I have my own share of line jumper stories. Some of them are ridiculous and just crazy. I'm going to Disneyland next week for my birthday and I plan on reporting anyone who tries to jump in line or go ahead in line when they aren't supposed to. Some people may call you a prude for it but I commend you for what you did in that, you didn't take the matter into your own hands. Unfortunately for you, the situation didn't work out in the most proper way, however, you did the right thing. If I had been there, heaven knows I would have lost it completely!

 

I believe that there needs to be a stronger enforcement of the line jumper policy. Apparently, people think they can get away with it and unless parks start upholding these rules, its not going to turn out well for the future. I've already started telling people who try to get in front of me in line that they need to go to the back and wait. And from now on, I'm going to make sure to report it if necessary.

 

Hope nothing like this happens to me on Wendsday!

 

The worst one I ever had was at SFMM though. It was wierd. I was waiting in line for Goliath. It was a week after Tatsu opened and they were only operating one train. I was angry and annoyed because it was one of those days when middle schools and High schools have their ditch days. We were waiting in the huge line and these people who were obviously friends just kept on going past us and past us. It was rediculous. So eventually my dad who was with me lost it completely. It was rediculous that person after person kept on going past. He freaking lost it. He asked the next person (who happened to be this 5'2" little girl and my Dad is 6'9") what they thought they were doing. She said she was going up to be with her friends. He said nope sorry, go to the end of the line. Then this other guy came and tried the same thing. It was funny to watch. While my dad was talking to the other guy the girl tried to slip past and the guys right in front of us stopped her. My dad was so fed up, he was about to grab her by the hair and take her to the back of the line! He didnt but it would have been funny. It made me laugh. The girl and the other guy went to the back of the line and everybody cheered. It was awesome. No one else after that even tried to get past. It was funny!

 

So yeah, remember to stop your neighborhood line cutter. Next time you see them.

[307]

I believe that you did the right thing - to an extent.

 

Alerting the CM, which I can only assume is a line monitor-type person, to the situation was a positive step, and that, I commend you for. It's far too easy for people to stay silent and allow line-jumping to occur. It's good that you brought it to the attention of someone who is supposed to deal with such an issue.

 

However, getting into an yelling argument with a 13yr old girl is kind of going over the edge. The simple thing for you to do would've been to just back off and let the line-monitor deal with the situation, not make it worse by making it a public spectacle. It sucks that she was angry enough to make a scene about it, but for you to respond in kind just makes you seem immature.

 

By no means do I think you should've kept quiet about the situation. I believe that alerting someone who is paid to deal with such instances was a very good move on your part. I just think that engaging in a yelling match with a tween was probably not a very ideal thing to do.

 

Edit: Oh, and I think that the CM was out of line in not telling the girl to get out of line when she began yelling profanity in a queue filled with children.

[chrisaaron]

Why'd you need to make sure we all knew these kids were Latino?

 

 

I prefer reading posts with the blatant kind of racism rather than the subtle kind. Makes it easier for me to identify it.

[307]

Why'd you need to make sure we all knew these kids were Latino?

 

 

I prefer reading posts with the blatant kind of racism rather than the subtle kind. Makes it easier for me to identify it.

I was wondering that when I first read it, too... seems kind of moot.

[flyingspin]

I have to add my own recent Disneyland negative experience: on Friday May 25, for the first time ever, our car was directed to the Lion King lot, then we hustled to get to the tram loading area. No queue line guides or anything, thus complete chaos. Our group of four (2 mommies and 2 young boys) stood in what we thought was a line. Some jerk with an SUV-stroller, a baby, toddler, and wife PUSHED us aside to get on the tram.

 

I was so astonished that I did not respond. My friend and I just looked at each other and told our boys that we were going on a new adventure: the walking path!

 

My theory is that some folks travel a long way, spend a lot of money, and believe that they have the right to act any way they want on their vacation, and to heck with anybody else. What is this world coming to???

[Rastuso]

^^I usually point out things like that, really just for general info. You can call it racist if you want, I don't care. If I ever had an issue like this with white kids, I'd say it, but I haven't. You can say that's racist too, if you'd like.

 

Of all of the line cutting we witnessed all week, none was done by white folks. If raw data shows racial issues, do you blame the data?

 

-r

[Shavethewhales]

^Huh?

 

I remember standing in line just last weekend for Wildfire at SDC and having to watch as not just one, or a few, but a group of people cut in line in front of me, saying they were meeting their group. Not only did they cut in front of everyone, but they held everyone up as they made sure they all got on the same train. Usually SDC attendants are very alert to this type of thing and are very apt at throwing people out, but these kids picked just the right time to slip in.

 

I think the best thing to do though, is to not necessarily go to the line cutters themselves, but to talk to the management of the given ride. If you say anything to the cutters themselves, what's most likely going to happen? Probably a childish fight that ruins everyones experience, like Rastuso got into. It might feel more satisfying to handle it yourself, but most of the time it falls into playground tactics.

[The Cheat]

I don't see how 1 bad thing can spoil the day. Shit happens and if you can let one thing ruin your day then you really need to lighten up and still try to have fun. I've never really had to work with guests that intensely besides at haunt but its not always that easy to control people. You can try but they wont always listen. Sometimes its just easier to ignore the situation and let it fizzle out than to intervene and escalate it.

[Voyage_luvr]

That's a load of crap. Stupid kids! I hate it when people do that, and stupid disney. I've never even been to either of the Disney parks, but all I hear are bad things about them.

[The Cheat]

Theres more good things than bad. Trust me.

[robbalvey]

I had a similar situation at SFMM in the Goliath queue during a cheerleader fest where I witnessed the most disturbing display of dis-respect to adults from some 13ish year old girls!

 

While I agree the "shouting match" isn't the best thing to do, but honestly, sometimes when things are heated, you don't really mean for it to happen, but it does. So I can totally feel his pain.

 

It's also one thing to shout and another to use obnoxious obscenities. I honestly don't think Jason did anything wrong, and if anything, he came here to vent his frustration. Why try to read anything more into it?

 

Why'd you need to make sure we all knew these kids were Latino?

 

I prefer reading posts with the blatant kind of racism rather than the subtle kind. Makes it easier for me to identify it.

I like how the only person to turn this into something "racist" is you.

 

Nice 2nd post here! Way to go!

 

--Robb "At this rate you won't be around long..." Alvey

[Neogreeneyez]

^^I usually point out things like that, really just for general info. You can call it racist if you want, I don't care. If I ever had an issue like this with white kids, I'd say it, but I haven't. You can say that's racist too, if you'd like.

 

Of all of the line cutting we witnessed all week, none was done by white folks. If raw data shows racial issues, do you blame the data?

 

-r

 

okay there's a couple of things wrong/right with this post and the first one...

 

1. All of the data "collected" by you should not be your perception of the entire race/age of people... This is what we call a stereotype...

 

Please... look past the race and deal with the person/people that this problem deals with... that girl=B$#%@.... latino girls... don't all cut lines... White people have cut lines before.... I promise they have....

 

2. I believe you did the right thing by telling the CM...

 

3. I also believe that your wife shouldn't have told her to shut up... Nothing good could have come from that... Did she really think the girl was going to shut up? maybe... prolly not...

 

Overall I just think that it was a horrible situation. Your son should have never been subjected to any of that language and activity. Sorry about your horrible experience...

[robbalvey]

^ Do we really need yet another post with people telling what they think Jason should or shouldn't have done? Espeecially when all you're doing is repeating what's already been said? Seriously. You weren't there so how can you really make those comments?

 

It was a frustrating, heated situation. It's impossible for you or anyone else to make a judgement call unless you were there. No offense, but Jason is a grown adult, and someone who I've known for many years and respect. He doesn't need someone 15 years younger than him to tell him how he should have handled a situation.

 

And please stop with the stupid "racism" and stereotype thing. There are stereotypes for a reason. Deal wtih it.

 

--Robb