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XanderLee

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Posts posted by XanderLee

  1. Sounds like Busch Gardens did the right thing!

     

    Main complaint is that the new Water Country slide, Vanish Point, injured me. It caused a bleeding scrape on my back. This was especially unfortunate because it required that I stay out of the water, a big bummer since we headed to the beach just after BG.

    When I called BG to let them know my experience, the first person I spoke to was very attentive and sympathetic. She stated she would call me back the following day after looking into the problem with Vanish Point. After 2 days and no call, I called BG again, at which point I was passed off to one layer after another of management. All I got from these individuals were empty sounding "we apologize" and offers of return tickets to the park. I posed the question to them: what would be the appropriate way to respond when someone does them the favor of alerting them of an injury causing problem with their slide and also points out numerous other problems with WC and BG? If I had a miserable time and even got injured, would it be sane to return and be satisfied with "free" tickets? I asked them, at minimum, to reimburse the ticket costs. They refused. Furthermore, they kept calling me to discuss the incident and then just kept repeating the same empty apology and offer of more tickets. It was really extremely annoying and prompted posting of this review. Frankly, I think I could take the photo of the nasty scrape on my back to an attorney and force BG to do the right thing but I don't want to take the time and mix my mind with these misguided individuals any further. My response, as I told them, is to post this review for others to consider before deciding on a trip to BG/WC. The stingy minded, misguided decisions of corporate management never cease to amaze and it was in full bloom in this incident.

     

    They offered you tickets to come back to prove to you that you experience was an unusual one, and to try to make your next experience right. If these were your third and fourth visits chances are, in their minds, you'll be coming back. Free tickets for these days are your refund for these days. You can't honestly expect them to refund you for previous visits as well. You just chose not to accept it, your fault. If you decide to take this to an attorney over a couple hundred dollars they will most likely laugh at you, and gladly take your money.

     

    There were way too many people at WC. Management should limit the number of persons in the park. We would have much preferred to be turned away rather than experience the elbow room only environment and long waits.

     

    I can guarantee you that they have paid a firm to judge what the capacity of WC is and that there is a limit. If they limit this more you'll see it reflected in the ticket price, and I'm sure you'll be back on here to complain about that. Theme parks are a business. Surprise!

     

    During our time there, we waited in line only to be told the slide would have to close due to unexplained cause or (distant) thunder. The one and only slide we got on, after a very long wait, was Vanish Point, and this caused the injury.

     

    Did you know that lightning can commonly strike 10 miles away from a storm, and has been known to strike up to 20 miles away from an associated storm? Probably not, but Busch Garden's does. Hence keeping your safety in mind.

     

    At BG, the company's literature certainly gave the impression Mach Tower was open, yet it was not.

     

    If Mach Tower was that important to you, you should have called ahead. As with any new ride it can have glitches. I always call ahead to confirm that any ride that is THAT important to me is open. A closed ride is not going to ruin my day.

     

    There were malfunctions that caused long waiting or giving up at Apollo's Chariot and Europe in the Air.

     

    "Malfunctions" = ride safety system. Rides have sensors and computers. They keep you safe. Do you ever have computer trouble? Car trouble? It's the same thing. No technology is immune to the occasional glitch.

     

    Bottom line: BG/WC tickets are expensive and we felt extremely unsatisfied with what the parks provided. Management response only increased the feeling of dissatisfaction. I won't support this kind of company with my patronage and hope this posting helps others avoid the kind of experience we had.

     

    It sounds to me as if Busch Gardens offered you more than enough compensation for your visit (After all, I'm sure you stayed all day in the parks anyhow and now expect a refund). Did you go to First Aid at the park? You should always report any injury to them so that they can look at it and do any necessary safety inspections. If you plan to leave right after that, I'm sure they would have given you a complimentary ticket to come back and walked you out of the gate.

     

    Please feel free to post any more pointless, misguided rants about theme parks that you might have. I'll be here all day.

  2. Sitting on shoes is considered a safety issue.

     

    Basically, if you have a large pair of shoes under you and for some reason they were to come loose, there would be a chance of them hitting another passenger.

     

    Also they change how the restraint holds you in, again if they were to somehow come loose, you would have a lot of room between you and the restraint. Of course we all know all you have to do is pull it down, but some people don't. Basically, it's just like having a fanny pack in the way at the front...just wont hold you in the way the ride was designed for you to be held in.

     

    Not to mention, if someone lost their shoes while riding and there was a policy of making them sit on them, you would see the ride shut down all the time to retrieve lost shoes and that would be frustrating for everyone.

     

    Now, do I think that shoes would magically come loose and fly off the ride if you were sitting on them? No. But that's a whole different story.

  3. So jealous that you got to see Fantasmic!

     

    All 4 days I have been at DLR over 3 separate visits it has been cancelled. I have such bad luck.

     

    I need to get back out to Cali..but I'll probably wait until 2009 to see what new pops up. I really need to do the San Fran area parks next time...so much driving.

     

    But thanks for letting me live vicariously through your pics for the time being...heh.

  4. Six Flags Over Texas has not been neglected and has been maintained very well as a whole.

     

    What you are seeing as neglect is Six Flags starting to run their company like a business and only install rides when it makes sense...not to drive up attendance for one year, only to see it plummet a year later with no new attraction. You don't make money that way.

     

    The park has made many capital improvements each year, some visible (new rides, shows, etc) and some not so visible (new water lines, siding, paint, roofs etc), all of which come together to make a great theme park.

     

    It isn't all about the rides, remember. It's about the experience.

  5. It is expected to be VERY busy Friday so I would recommend a Flash Pass if possible.

     

    Tony Hawk is still in the process of having piers poured.

     

    Shock Wave also remains closed for refurbishment.

     

    Basically, don't miss Titan or Mr. Freeze for sure. From there it really depends on what you like. I love Mine Train, Judge Roy Scream, Texas Giant etc..but that's just me.

     

    Hope you have a great time!

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