Please don't yell at Ops; if there's one thing that makes me angry at a guest it's them thinking they know how we operate, or how operations should go. If you have a legitimate concern, find a Rides Supervisor and we'll address the issue. If anything, you should have taken a picture of the Op on their phone and brought it to the attention of a Sup/Guest Services. And why did you have to call her "slow and fat"? Have some decency please.
Especially the last part.